Positive Experience with Emirates Airlines

 

 

Emirates Airlines are considered as one of the top airlines world-wide since it offers the best air services to passengers.

A year ago I booked a flight with emirates airlines from Sydney to Beirut. the flight included to change planes in Dubai International airport, and as stated on the ticket the layover time was 2 hours.

The plane arrived late to Dubai International airport and those who were travelling to Beirut missed the connecting flight. What made the situation even worse is that we knew that our next flight to Beirut would be in 12 hours. It was really frustrating  knowing that we have to wait an additional 12 hours at an airport.

Five minutes later we were contacted by one of the senior members of the emirates airline crew. First he discussed the matter for us and apologized for the inconvenience, then he offered us free access the emirates premium lounge at the airport, our seats were upgraded from economy to business class, and we were offered to carry and additional luggage for our next/returning flight with emirates airlines.

Usually booking with Emirates Airlines is accompanied with high customer service, comfort and reliability expectations. However complications are always expected and it is how they responded to these complications, which converted a negative experience to be a positive one, and gained our loyalty and positive word of mouth.